Cancellation and Refund Policy

At ADHD Wise UK, we understand that life with ADHD or other neurodivergent conditions can be unpredictable. We strive to offer flexibility while maintaining a fair and sustainable approach to bookings, cancellations, and refunds. Please take a moment before booking our services to ensure you are doing so thoughtfully and not impulsively.

REFUNDS AND CANCELLATIONS:

Refunds will be issued at our discretion.
A minimum fee of 10% of the total amount paid, or £10 (whichever is greater), will be deducted from any refund to cover administrative costs.
No refund will be given for cancellations made with less than 24 hours’ notice.

CHANGES TO APPOINTMENTS:

Changes to your appointment can be made up to 24 hours before the scheduled time without incurring any penalty.
Last-Minute Cancellations: As a one-off courtesy, last-minute cancellations will not incur a penalty. However, repeated cancellations may result in some or the full charge being applied at our discretion.
Changes Initiated by ADHD Wise UK: If we need to reschedule your appointment and you are unable to attend the alternate date offered, you may request a full refund.

PLEASE NOTE: We aim to treat each situation individually and empathetically. If you have extenuating circumstances, we encourage you to contact us to discuss options.

By booking our services, you agree to these terms. Thank you for understanding and helping us run our services smoothly.